Support - (BLU AGE SOFTWARE INSURANCE)

BLU AGE provides support and maintenance for both your MDD software workbench and generated applications, enabling you to better and more quickly fit in with your functional needs and framework/technical environment evolutions.

BLU AGE is dedicated to offering service excellence by providing our customers and partners with global access to knowledgeable support professionals who employ a well-defined investigation process to ensure rapid problem resolution.

GOLD & EXTENDED Online Level Support Comparison

Granted Services	GOLD Software Insurance	Extended OnlineAssistance
Support
Web Case Submission	X	X
Email assistance	X	X
Phone assistance	X	X
Web Portal
Support "Self-service" Portal	X	X
User Forum Access	X	X
Support Operations
8x5 Local Business Hours Support	X	X
Call me back	X	X
Unlimited Support Incidents	X	X
Multiple Named Contacts	2	4
24x7x365 for Severity 1 Cases	Option On quotation	Option On quotation
Remote and Onsite Support
Remote Support for Critical Cases	Option	X
Remote Support for Major Cases		X
Maintenance Support
Update Notifications	X	X
Product Minor Updates	X	X
Product Hot Fixes	X	X
Subscription Term
Annual	15% of price list	15% of price list + Prepaid number of hours
5h intervention		600€
10h intervention		1 100€
20h intervention		2 000€
Pack of further 5 hours		500€